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| Anonymous
visit |
|
 Our
trained assessors are matched to the type of customer required
for each project, and expertly note all areas to be reported
on, such as customer care, product approval, sales performance
and service. Concealed hi-tech body cameras are worn when
instructed, enabling our client to see directly through the
customers eye.
|
| Essentials |
 Our
telephone assessment department uses training techniques to
ensure that call recipients manage each and every call to the
degree in which the caller deserves. Our on-line reports and
audio recordings provide a neat and instant overview of how
calls are being managed. |
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| More Assessments: |
 On-line
shopping service
FSA
Regulation checks
E-mail
quality
Test
Purchasing
|
|
| Reporting |
| OB
Services mystery-shopping programme allows you to easily access
reports, and audio files through our login centre in whatever
format needed for instant perusal, and presentations
The
system is tailored to your needs in order for the questioning
and scoring to be perfect for you
With
a simple click, audio files can be heard whilst reports are
checked
E-mail
alerts are provided to make you aware of awaiting documents
at a moments notice
|
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| Team
performance… crucial to long-term
success |
OB Services certificates are a huge hit, but we recommend that
you go the extra mile. Following a set of our assessments and
for an added performance incentive, consider handing a reward
to your highest marked team or staff member.
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Our
operatives cover the whole of the UK, and abroad.