The name

'OB Services' was taken from the maiden name (O'Brien) of its creator Jolene McCulloch. From an early age, it was clear that Jolene had a desire for quality and excellence. Later on OB Services was born, and whilst the value aspect of our work is apparent, most importantly we like what we do.

Direction

Mystery Assessments are a very exciting way of ensuring that customer needs are met. Rather than taking up lots of precious time with meetings and lectures, quality feedback is provided by real clients and customers. Reports, graphs, company overviews plus visual and audio recordings are instantly available through our own unique section of this site. Bringing not only mistakes but ideas to the forefront and encouraging staff members to be energetic and involved.

Why don't customers return?

Last but not least…

1. On average unhappy customers tell 10 or more people about their bad experience.
   
   
2. 96% of customers leave without you finding out they were unhappy.
   
   
3. It is at least 5 times more difficult and expensive to attract new customers than to keep those existing ones.
   
   
4. 90% of the time a customer will continue to do business with you if their complaint has been resolved on the spot.