In addition to online reviews, peer recommendations on online shopping pages or social media websites play a key role 39 for online shoppers when they are researching future purchases.
Products less suitable for e-commerce include products that have a low value-to-weight ratio, products that have a smell, taste, or touch component, products that need trial fittings—most notably clothing—and products where colour integrity appears important. In response, many merchants promise to not use consumer information for these purposes, Many websites keep track of consumer shopping habits in order to suggest items and other websites to view. Although the benefits of online shopping are considerable, when the process goes poorly it can create a thorny situation.
Sticking with well-known stores, or attempting to find independent consumer reviews of their experiences; also ensuring that there is comprehensive contact information on the website before using the service, and noting if the retailer has enrolled in industry oversight programs such as a trust mark or a trust seal. Merchants also risk fraudulent purchases if customers are using stolen credit cards or fraudulent repudiation of the online purchase. Reviews and even some blogs give customers the option of shopping for cheaper purchases from all over the world without having to depend on local retailers.
Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. However to overcome this many retailers including online retailers in Taiwan brought in a store pick up service. Online stores are usually available 24 hours a day, and many consumers in Western countries have Internet access both at work and at home.
33 There were 242 million people shopping online in China in 2012. An automated online assistant , with potential to enhance user interface on shopping sites. Information load is a product of the spatial and temporal arrangements of stimuli in the web store.
With the onset of the Internet and e-commerce sites, which allow customers to buy tickets online, the popularity of this service has increased. In-store pick-up: The customer selects a local store using a locator software and picks up the delivered product at the selected location. Other online shops allow customers from any country to send gifts anywhere.
Some online shops will not accept international credit cards. Online shoppers commonly use a credit card or a PayPal account in order to make payments. Less sophisticated stores may rely on consumers to phone or e-mail their orders (although full credit card numbers, expiry date, and Card Security Code , 18 or bank account and routing number should not be accepted by e-mail, for reasons of security).
Some stores allow consumers to sign up for a permanent online account so that some or all of this information only needs to be entered once. Indeed, the company’s products design or ideas can not met customer’s expectations. There are three factors may influence people to do the buying decision, firstly, people cannot examine whether the product satisfy their needs and wants before they receive it. Secondly, customer may concern at after-sale services.
Generally, higher levels of education and personal income correspond to more favorable perceptions of shopping online. 11 Immediately after, launched its online shopping site in 1995 and eBay was also introduced in 1995. 10 Thereafter, subsequent technological innovations emerged in 1994: online banking, the opening of an online pizza shop by Pizza Hut , 10 Netscape ‘s SSL v2 encryption standard for secure data transfer, and Intershop ‘s first online shopping system.
7 During the 1980s 8 he designed, manufactured, sold, installed, maintained and supported many online shopping systems, using videotex technology. In March 1980 he launched Redifon’s Office Revolution, which allowed consumers, customers, agents, distributors, suppliers and service companies to be connected on-line to the corporate systems and allow business transactions to be completed electronically in real-time. English entrepreneur Michael Aldrich was a pioneer of online shopping in 1979.
Michael Aldrich , pioneer of online shopping in the 1980s. 3 Many of these products did well as they are generic products which shoppers didn’t need to touch and feel in order to buy. An online store may also be called an e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store.
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